Your customer is talking to four different people

You email the customer the quote. Your crew lead texts her from his own phone. The office answers her on WhatsApp. By Friday she has told her story three times, and nobody on your team has seen all of it.

Then a gate code gets missed, or a promise made by text never reaches the crew.

Why it happens

• Customers use whatever app is in their hand.
• Each person on your team has their own phone.
• Messages aren't tied to the job.

What to aim for

1. One conversation per customer, no matter which app she uses.
2. The whole team can see it and answer.
3. No customer texts on personal phones. When someone leaves, the conversation stays.
4. You can see who's waiting for an answer.

Start today

• Give customers one number to use, on the estimate, the truck and the invoice.
• Answer within an hour during the day. Speed wins jobs.

How JobChalk does it

Every customer message, from text, email, WhatsApp, Messenger, Instagram, Google reviews and your website, lands in one inbox your whole team shares. One conversation per customer. Anyone can answer, and the reply goes back on the app she used.

See the Inbox or join the list.