Privacy policy

JobChalk is an app for contractors and home service businesses: a chat and photo log for every job, shared with the team and the customer. JobChalk is run by JobChalk LLC, a New York limited liability company (“JobChalk”, “we”, “us”). This policy covers jobchalk.com, app.jobchalk.com and the JobChalk phone app. It explains what information we keep, why, who else handles it, and the choices you have.

Two kinds of people use JobChalk

Businesses and their teams sign up and add their jobs, customers, photos and messages. We keep that information on their behalf and only use it to run the service for them.

Customers of those businesses may message a business in the app, by text message, email, WhatsApp or through the business’s website. The business decides what it stores about its customers and is responsible for it. If you are a customer and want something changed or removed, ask the business first; you can also write to us at hello@jobchalk.com.

What we collect

• Account details: name, email address, phone number if you add one, job title and profile photo.
• Business details: business name, address, phone, logo and settings.
• What you add: messages, photos, videos, voice notes, files, reports, proposals, tasks, checklists and clock in and out times.
• Customer details a business enters: names, emails, phone numbers and addresses.
• Messages from outside the app: when a customer writes to a business by text message, email, WhatsApp or the business’s website chat, we receive that message and show it to the business.
• Location: only when you allow it, at the moment you take a photo or clock in or out, so the business can see where work happened. JobChalk does not track your location in the background.
• Device and technical details: device type, app version, error reports and IP address, used to keep the service working and secure.
• The early access list: if you join the list on jobchalk.com, your name, email, trade, crew size and anything you write in the optional box. We use it only to tell you when JobChalk opens and to learn what crews need. We email ourselves a copy of each signup. To stop abuse we keep a one-way scrambled code made from your network address, which changes every day and is erased after a day. Ask at hello@jobchalk.com and we take you off the list.
• Payments: when paid plans start, payments are handled by Stripe. We never see or store full card numbers.

jobchalk.com sets no cookies and runs no analytics or ads. If you pause the animations, your browser remembers that choice on your own device. The site is hosted by Vercel, which keeps standard server logs to run it.

How we use it

• To run JobChalk: show your jobs, deliver messages, send the notifications and emails you asked for.
• To keep accounts and data secure and to stop spam and abuse.
• To answer support requests.
• To find and fix problems.

We do not sell your information. We do not show ads, and we do not track you across other apps or websites.

Text messages (SMS)

Businesses use JobChalk to text their own customers about their jobs: replies to the customer’s messages, arrival notices (“on my way”), job updates, photos and reports, proposals, appointment details and a request for a review after the job. JobChalk does not send marketing texts.

How customers consent. A business may text a customer only after the customer has agreed to it, for example by texting the business first, or by giving the business their mobile number for their job and agreeing to receive texts about it. Businesses that use JobChalk agree in our terms to text only customers who have consented and to stop when asked.

• Message frequency varies with the job.
• Message and data rates may apply.
• Reply STOP to any message to opt out. You may get one message confirming it, and then no more texts from that business number unless you text START.
• Reply HELP for help, or contact us at hello@jobchalk.com.
• Carriers are not liable for delayed or undelivered messages.

Mobile phone numbers and SMS opt-in consent are never sold or shared with third parties for marketing purposes. Phone numbers are shared only with the messaging providers that deliver the texts.

Who else handles it

We use a small number of service providers, only to run JobChalk:

• Supabase: our database and file storage (servers in Canada, run on Amazon Web Services).
• Vercel: hosts the website and the web app.
• Resend: sends and receives email.
• Telnyx: sends and receives text messages.
• Meta (WhatsApp): carries WhatsApp messages when a business uses WhatsApp with its customers.
• Sentry: error reports, so we can fix crashes.
• Google: only if you choose to sign in with Google.
• Stripe: payments, once paid plans start.
• OpenStreetMap: the map images in the app. Your device loads them directly.

We may also share information if the law requires it, to protect people from harm, or as part of a sale or merger of JobChalk, in which case this policy still applies to your information.

Links a business shares

A business can share photos, reports and proposals by link. Anyone with the link can see what was shared until the link expires or the business turns it off.

How long we keep it

We keep information while the account or business is active. Deleted items go to the Bin first and are then removed for good. When an account or business is deleted, its information is removed, and backups are cleared on their normal schedule. Messages and photos someone added to a business’s jobs belong to that business and stay with it. Waiting list details are deleted when you ask or when we no longer need them.

Your choices

• See and correct your details in the app at any time.
• Business owners can export their data from the app.
• Delete your account in the app. Steps are on the delete your account page.
• Turn off location or notifications in your phone’s settings.
• Reply STOP to stop text messages.
• Ask us for a copy of your information, a correction, or deletion at hello@jobchalk.com. We answer within 30 days.

Security

Information travels encrypted. Files are private and opened through short-lived links. Access is limited to the people in your business and the jobs they belong to.

Children

JobChalk is for businesses and their customers. It is not meant for anyone under 16.

Where it is stored

Your information is stored in Canada and may be handled by our providers in the United States and other countries.

Changes

If we change this policy, we update this page and its date. For important changes we tell business owners by email or in the app first.

Contact

JobChalk LLC. Email hello@jobchalk.com.